Refund & Cancellation Policy

Last updated: October 11, 2026

Overview

We want you to be happy with your Rabu AI experience. This policy explains how cancellations and refunds work for subscriptions and Rabu Token purchases. Please read it carefully before making a purchase.

Payments & refunds

  • Taxes may be added to the listed price, depending on your billing address. You'll always see your final total at checkout.
  • Changed your mind? A token pack can be refunded within 7 days of payment, as long as none of its tokens have been used.
  • Once you use any tokens from a pack, that pack can't be refunded, including the tokens you have left.
  • AI results can vary, so we can't give refunds because a photo, video, voice message or reply wasn't what you hoped for. If a generation fails, its tokens come back to you automatically.
  • Need a refund or have a question about a payment? Contact us through our support page.

How to Cancel Your Subscription

You can cancel your Rabu AI subscription at any time through:

  • Account Settings β€” Go to your account settings, navigate to "Subscription," and select "Cancel Subscription." Your access will continue until the end of the current billing period.
  • Support β€” Contact us through our support page and our team will process your cancellation.

Cancellation takes effect at the end of your current billing cycle. You will retain access to premium features until your paid period expires.

Refund Eligibility

We offer refunds under the following circumstances:

  • 7-day refund window β€” If you request a refund within 7 days of your initial subscription purchase and have not substantially used the service, you may be eligible for a full refund.
  • Technical issues β€” If a verified technical problem on our end prevented you from accessing the service, we may issue a pro-rated refund for the affected period.
  • Duplicate charges β€” If you were charged more than once for the same subscription period, we will refund the duplicate charge immediately.
  • Billing errors β€” If you were charged an incorrect amount due to our error, we will correct it promptly.

For subscription renewals (not initial purchases), refunds are handled on a case-by-case basis. Please contact us promptly if you believe a renewal charge was made in error.

Non-Refundable Items

The following are not eligible for refunds:

  • Used Rabu Tokens β€” Once any token from a pack has been used, that pack cannot be refunded, including its remaining tokens. Token purchases older than 7 days cannot be refunded.
  • Generated results β€” Refunds are not given because a photo, video, voice message, or reply was not what you hoped for. Failed generations return their tokens automatically.
  • Used subscription time β€” Subscription time that has already elapsed is not refundable, except in cases of verified technical failure.
  • Free and bonus rewards β€” Free tokens, prizes, items, and other rewards have no cash value and are never refunded.
  • Special promotional purchases β€” Discounted or promotional packages explicitly marked as non-refundable at the time of purchase.
  • Partial month cancellations β€” Canceling mid-cycle does not entitle you to a refund for the remaining days unless you are within the 7-day initial refund window.
  • Accounts terminated for policy violations β€” No refunds are issued for accounts terminated due to violations of our Terms of Service or Content Policy.

How to Request a Refund

To request a refund, contact us through our support page with the following information:

  • Your account email address
  • Date of purchase
  • Amount charged
  • Reason for refund request
  • Transaction ID or receipt (if available)

We aim to respond to all refund requests within 2 business days.

Processing Time

Approved refunds are processed within 5–10 business days. The time it takes to appear on your statement depends on your bank or payment provider.

Chargebacks and Fraud Prevention

If you believe an unauthorized charge has been made to your account, please contact us through our support page immediately. We will investigate and resolve legitimate unauthorized charges promptly.

We ask that you contact us directly before initiating a chargeback with your bank. Chargebacks filed without first contacting us may result in:

  • Account suspension pending investigation
  • Recovery of amounts disputed in bad faith
  • Potential restrictions on future purchases

We take fraud seriously and cooperate with payment processors and law enforcement to investigate fraudulent activity.

Contact

For any billing or refund questions, contact us through our support page. We're happy to help.